Returns and Exchange Policy


Replacements or exchanges of Babymoov Philippines products due to change of mind are not allowed. Only Babymoov Philippines products that have hidden defects can be returned or exchanged, and the return or exchange must be made within one (1) month from the date of purchase of the product concerned.


If you find that a Babymoov Philippines product is defective within one (1) month from the date of purchase, kindly send us an email at and we will get in touch with you to investigate and provide you with instructions on the matter.


To qualify for the Babymoov Philippines’ returns and exchange policy, you must present your warranty card issued by Babymoov Philippines as well as the defective product. Likewise, your Babymoov product must be purchased directly from Babymoov Philippines, through this website, the Babymoov Philippines LazMall or ShopeeMall, or babymoov_ph official social media accounts.


In order to ensure that your Babymoov Philippines product is optimally used, kindly visit the Product Guide page to understand proper use, care, and maintenance.